Shipping & Returns

Shipping Netherlands:

The parcels are sent via PostNL and as long as possible via a letterbox parcel or via regular mail. The (letterbox) parcels are always sent with a track and trace code. 

Shipping within the Netherlands & Belgium is free.

Returns:

With every order you have, unless it concerns custom work,  the right to indicate to forest and bear within 14 days that you want to return part or all of your order. You can do this by sending an email to info@forestandbear.nl with your name, address details, the order number of the order and which products you want to return. However, the products must be unused and returned in the original packaging as much as possible. The products must be returned within 14 days after you have indicated that you want to return the products.

For returns, it is best to use the box (or a similar box) in which the order was sent. Do not use an envelope due to damage in the postal traffic. Any free products or extras must also be returned. When returning, indicate which order it concerns (name and order number). 

The costs for returning are for yourself. Keep the track and trace code of the return shipment well, this is the proof of your shipment. It is not possible to exchange products. 

You will receive the amount of (part of) the returned order as soon as possible, but no later than 30 days after we have received the return shipment.

Return addresses:

Forest and bear

Meerweg 76

9752 JK Haren